FAQS - Tour and Ticket Information
Q. When will my tickets be mailed to me?
A. Tickets are only mailed for Washington Monument (WAMO). Tickets are mailed within 48 hours of booking your reservation. If you purchased your tickets within 10 days of your arrival date, the tickets will not be mailed to you; instead, you will need to pick up your tickets at the ticket booth upon your arrival at the facility.
Q. How do I Book a Group Tour Reservation?
A: Group Tours are available via Recreation.gov for specific parks only – not all parks offer group reservations via the web site – please check the inventory information on the park you are looking for, if it is not available you can call the Group Sales Team directly to make your reservation 1-877-559-6777.
Q. How do I find the fees for tour facilities?
A. Click 'Fees and Cancellation' link, located in the middle of the Tour Details page.
Q. How many tickets can I purchase at one time?
A.The maximum # of tickets that can be purchased per call varies by location. Please check the tour facility description for further details.
Q. What types of tickets can I reserve in advance?
A. The following types of tickets may be reserved in advance for tours: Individual Tickets - Most tour facilities allow reservations up to 6 months in advance and up to the day before arrival. Exceptions include Arches National Park Fiery Furnace, Carlsbad Caverns, Independence Hall, the Washington Monument, and Frederick Douglass, and National Archives. Same day reservations are not available but a limited number of tickets may be available on a first-come first served basis at the facility.
Group Tickets – Group tour tickets can be reserved up to 12 months in advance.
• Frederick Douglass SCHOOL GROUP tour reservations must be made through Group Sales by calling 877-559-6777. Group reservations must be booked at least 1 week in advance.
• National Archives tickets must be made at least 5 days prior to arrival and up to 6 months in advance.
Q. What if I needed to change or cancel my tickets?
A. Changes are allowed on a ticket order at no additional charge. You may cancel up to the day before your tour by calling the Call Center at 877-444-6777, or via the Internet at www.Recreation.gov. For Group Sales please call 877-559-677. Tour-to-Tour transfers and date changes are allowed within the facility.
Upon arrival, tickets may be changed or transferred based on availability. In general, a cancellation fee of $3.00 per ticket will be charged for all cancellations at Mammoth Cave, Carlsbad Caverns and Fiery Furnace Tour - Arches. Additional cancellation fees may apply. The $1.50 fee for Washington Monument, Independence Hall, National Archives, Frederick Douglass and Cables on Half Dome tickets is non-refundable. Please check the tour facility description page for further details.
In addition, Washington Monument and the National Archives reservations cannot be changed or cancelled once the reservation is complete (Washington Monument shipping and handling fees are also non-refundable).Q. What happens in the case of an emergency closure?
A.In the event of an emergency closure at a tour location, Recreation.gov will attempt to notify you and offer alternate dates and tours. Every attempt will be made to reschedule your tour. Please note that the NO REFUND policy for the Washington Monument, Independence Hall, National Archives, Frederick Douglass Home and Cables on Half Dome applies regardless of the circumstance for a closure.
Q. How do I receive a confirmation?
A. Full Payment is required at the time a tour reservation is made for all individual reservations. Confirmation letters are sent via email or by U.S. Postal Service.
Q. What if I wanted a refund?
A. Refunds: Refunds must be requested no later than 14 days after your scheduled tour date. Refunds will be posted to your credit card within 48 hours. No refunds will be distributed for no-shows.
• Service Fee: A Service Fee will apply to all tickets cancelled in advance. This $3 per ticket fee will be deducted from the original payment when a refund is processed.
• Check or Cash Purchases: Refunds for payments made by cash at selected parks will be issued by check. A refund will be processed within 30 days of receipt and approval.
• Refund Requests after the Tour Date: Refund requests made during or after the tour date can only be processed after approval of the facility management staff.
Q. What are the various discounts I can get?
A. Owners of the Interagency Senior and Access Passes (and the Golden Age and Access Passes) may receive a 50% discount on the purchase price of a single ticket. The ticket reservation must be in the name of the pass owner and the discount only applies to the ticket issued to the pass owner. The pass, a photo ID, and the reservation number must be presented when the customer picks up tickets at the facility.Note: Recreation.gov reserves the right, when necessary, to modify reservation policies.