"All Systems Go" Forest Service Concessionaires User Conference

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November 16 - 19, 2020 

Forest Service concessionaires are invited for a series of conversations about how our Recreation One Stop (R1S)/Recreation.gov teams can support you as you provide exceptional recreation experiences across our nation's federal lands and waterways.

Our promise to you: 

This virtual conference is a series of daily live conversations Monday through Thursday, November 16-19, 2020.  You are welcome to join for all sessions, or pick and choose the sessions that interests you.  The first day will kick off with a plenary session followed by breakout sessions on Tuesday and Wednesday and a final tying-it-all-together session scheduled for Thursday. We are hoping that you will join the first and seventh session at a minimum, as they are the bookends to the conference that will introduce our intentions and teams and then tie it all together with our path forward.     

Scroll down for the conference schedule and session descriptions.

A virtual conference for the unique perspective of Forest Service concessionaires

SESSION ONE: Plenary Introduction

Monday, November 16, 10 am - 12 pm Mountain Time

Woman and dog peering over the edge to the valley below

Gunnison National Forest (Nicole McEowen, Share the Experience)

Monday, November 16, 10 am - 12 pm Mountain Time

Session Description:  

This session is open to all attendees and will set the stage for the rest of the conference.  Please join us as we kick-off the conference, introduce our team and outline conference goals.  We also plan to demonstrate a series of updates and enhancements based on your feedback and input over the past year or so.  Finally, we will outline details about the remaining conference sessions teeing up the final wrap up session as we set a path for our future.

 

 

SESSION TWO: Identifying Data Needs

Tuesday, November 17, 10 am - 11 am Mountain Time

Light shining through openings in rock within a cave

Deschutes National Forest (Cheryl Lee, Share the Experience)

Tuesday, November 17, 10 am - 11 am Mountain Time

Session Description:  

The data needs related to managing a reservation system are vast!  From indirect data needs such as managing ratings and reviews to on-site data needs such as customer reservation details, our world revolves around data almost as much as it revolves around recreation.  This session will take a deep dive into data needs related to financial accounting, reservation management, ratings and reviews, customer communications and more.

SESSION THREE: Managing Camping Inventory

Tuesday, November 17, 11 am - 12 pm Mountain Time

Trailer and tent camper in a Colorado forest

San Juan National Foreset (Lawrence Rafter, Share the Experience)

Tuesday, November 17, 11 am - 12 pm Mountain Time

Session Description:  

During this session, we’ll explore the new features within Camping Inventory Management and look at what else can be done to improve the camping inventory management workload.  This exploration will include the tools at the concessionaire's disposal to manage campsites, fees, closures, photos, new facilities, and more!

SESSION FOUR: Improving the Field Staff User Experience

Wednesday, November 18, 10 am - 11 am Mountain Time

Visitor standing next to their RV in a campground

Roaring River, Mount Hood National Forest (Craig Melhorn, Share the Experience)

Wednesday, November 18, 10 am - 11 am Mountain Time

Session Description:  

We all know that time is money and computer systems are usually pretty good at performing repeatable tasks.  We want to explore the current functionality available at the host and attendant levels and brainstorm ways we can streamline operations such as reducing or eliminating the time to re-write reservation data on forms, external spreadsheets, campsite placards, and more. 

 

SESSION FIVE: Navigating the R1S Teams

Wednesday, November 18, 11 am - 12 pm Mountain Time

A group of campers sitting around a campfire eating corn

Green Mountain National Forest (Alyssa Christoph, Share the Experience)

Wednesday, November 18, 11 am - 12 pm Mountain Time

Session Description: 

There are a lot of people that work behind the scenes on R1S. Who are these people, what do they do, and when you have an issue, how do you get in touch with the right person? In this session we’ll draw back the curtain to talk about our organization, unpack the lingo, and shed light on why we work the way we do.

SESSION SIX: Understanding the Concessionaire Perspective

Wednesday, November 18, 12 pm - 1 pm Mountain Time

Recreational vehicle at a campground

Stanislaus River Parks (Heather Young, Share the Experience)

Wednesday, November 18, 12 pm - 1 pm Mountain Time

Session Description:  

Forest Service concessionaires have a unique perspective as they are a proxy for the agency and also tuned in to visitor needs and expectations.  This is an opportunity for the R1S team to learn more about the business needs of a concessionaire, and your work to support the values of the Forest Service while providing quality recreation experiences for visitors.  This is also an opportunity to better understand how you are adapting to operational impacts of the COVID-19 pandemic. 

SESSION SEVEN: Wrap Up, Tying it All Together and Our Way Forward

Thursday, November 19, 10 am - 11:30 am Mountain Time

A forest setting with golden leaf colors

Inyo National Forest (Douglas Croft, Share the Experience)

Thursday, November 19, 10 am - 11:30 am Mountain Time

Session Description:  

Now that we have heard your perspective and listened to your frustrations, insights and aspirations this session will tie all of the conference elements together.  Learning from what we heard, we will chart a path forward with a shared vision for providing quality recreation experiences, while caring for the land and our people.  This is yet another step in our journey together.